Cyberdock Canada Inc. is a full-service IT professional services agency based out of Toronto, Ontario, offering a variety of digital & e-commerce solutions. We are a full-service data-driven company, rooted firmly in customer experience and performance. 

Job Summary
We are seeking a knowledgeable and proactive IT Systems support person to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. This role involves troubleshooting hardware and software issues, managing computer systems, and delivering exceptional customer service to our users. The IT Systems Support will play a crucial role in maintaining the efficiency of our technology systems and supporting end-users across various platforms.

Responsibilities

• Provide technical support for hardware and software issues across various operating systems, including Windows, macOS, and Linux.
• Manage computer systems, including installation, configuration, and maintenance of desktop and laptop computers.
• Troubleshoot software issues and perform software installations as needed.
• Assist with computer networking tasks, including VPN setup, firewall configurations, and LAN management.
• Utilize help desk tools such as BMC Remedy, ServiceNow, or Jira to track and resolve user requests efficiently.
• Maintain documentation of IT processes and procedures to ensure consistency in support delivery.
• Collaborate with team members to enhance IT infrastructure and improve service delivery.
• Provide exceptional customer service by effectively communicating with users to understand their technical needs.

Skills

• Proficient in technical support for desktop environments and operating systems (Windows, macOS, Linux).
• Networking and Cabling experience
• Strong understanding of computer management principles and practices.
• Experience with Microsoft Office suite applications.
• Knowledge of computer networking concepts including VPNs, firewalls, and LAN configurations.
• Familiarity with IT support tools such as BMC Remedy, ServiceNow, or Jira for help desk operations.
• Excellent software troubleshooting skills across various applications.
• Solid understanding of computer hardware components and their functionality.
• Strong communication skills to provide effective customer service and technical guidance to users.
• Ability to work collaboratively within a team environment while managing multiple tasks efficiently. Join us as an IT Systems support where your expertise will contribute significantly to our operational success while providing you with opportunities for professional growth in a supportive environment.

Cyberdock Canada truly believes in diversity and hires talent with a wide range of knowledge, skills and professional background. 

Cyberdock Canada is proud to be an Equal Opportunity Employer committed to diversity and inclusion. All qualified candidates will receive equal consideration without regard to race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, age, marital status, disability, or any other characteristic protected by law. We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Please send your resume and cover letter to careers@cyberdock.ca before November 7, 2025 11.59PM.